Privacy Policy
1. Who we are
Cacophinney Tax Relief ("Cacophinney," "we," "us") is a service of Cacophinney, LLC. This policy describes how we collect, use, share, and protect personal information when you visit our websites, complete our surveys or forms, call us, or otherwise interact with our services.
2. Information we collect
We collect information you provide directly, including your name, email address, telephone number, ZIP code, and details about your tax situation such as the amount and type of tax debt, filing status, enforcement actions, and income category. We also collect information automatically when you use our sites, including your IP address, device and browser information, the pages you visit, the date and time of your visit, and, where enabled, a recording of your form session used to document your submission and consent.
3. How we use your information
We use your information to provide the services you request, including reviewing your eligibility for tax relief programs and contacting you about your case review; to document and verify your consent to be contacted; to operate, secure, and improve our websites and services; to comply with legal obligations; and, where you have consented, for marketing communications about tax relief and related services.
4. Telephone, text, and email communications
If you provide express written consent on our forms, Cacophinney, LLC may contact you at the number you provide, including a wireless number, by live agents, automatic telephone dialing systems, artificial or prerecorded voice messages, SMS/text messages, and email. Your consent is not a condition of purchasing any goods or services. You may revoke consent at any time by replying STOP to any text message, by emailing optout@cacophinney.com, or by calling (877) 637-0366. We maintain records of your consent, including the consent language shown, the date and time, your IP address, and where enabled, a recording of your form session.
5. How we share information
We may share your information with service providers who support our operations, such as hosting, analytics, telephony, and customer relationship platforms; with tax professionals and service partners as needed to provide the case review or services you request; when required by law, legal process, or to protect our rights; and in connection with a business transaction such as a merger or sale of assets. We do not sell personal information, and you may submit a request through our "Do Not Sell My Information" link.
6. Cookies and analytics
Our sites use cookies and similar technologies to keep the site working, remember your progress in a survey, and understand how visitors use our pages. You can control cookies through your browser settings; disabling them may affect site functionality.
7. Data retention and security
We retain personal information for as long as needed for the purposes described in this policy, and we retain consent documentation, including session recordings, for at least five years to satisfy compliance and record-keeping requirements. We use reasonable administrative, technical, and physical safeguards to protect personal information, though no method of transmission or storage is completely secure.
8. Your choices and rights
Depending on your state of residence, you may have rights to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain sharing. To exercise these rights, email help@cacophinney.com or call (877) 637-0366. We will verify your request and respond within the timeframe required by applicable law. We do not discriminate against you for exercising your rights.
9. Children
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18, and we will delete such information if we learn it has been collected.
10. Changes to this policy
We may update this policy from time to time. The effective date above reflects the most recent version. Material changes will be posted on this page.
11. Contact us
Cacophinney Tax Relief, a service of Cacophinney, LLC — [BUSINESS ADDRESS — PENDING]. Email: help@cacophinney.com. Phone: (877) 637-0366.